What we mask
Full names, phone numbers, emails, detailed addresses, cards, IBANs, bank accounts, and any unnecessary identifying information.
Even when a public version exists, full names, phone numbers, emails, addresses, cards, IBANs, and bank accounts remain masked.
Last updated: May 2026
Personal and financial data remains masked on public pages.
Details needed for handling are visible only to the case owner and verified company.
Content is reviewed before any public details can open.
Full names, phone numbers, emails, detailed addresses, cards, IBANs, bank accounts, and any unnecessary identifying information.
Company name, sector, country, response status, and general case indicators. The story may appear after the window only in sanitized form.
The goal is resolution, not exposing people. Data protection makes consumers safer and encourages companies to engage seriously.
Private copies may be retained for resolution, compliance, or audit. These are not public.