Help Center

Yes — filing cases and using the platform is completely free for consumers. No hidden fees.

Your case goes directly to the company in private — no one else sees it at first. The company gets a notification and has 72 hours to respond. You're notified as soon as there's a reply.

No. Every case starts private between you and the company. Public posting is optional, and only happens if: (1) you request it yourself after the response window expires without resolution, (2) both you and the company consent to publish the outcome as a case study.

Yes, anytime. "Withdraw case" button on the case page. It is deleted and no longer visible.

After 72h with no reply you can: (1) grant extra time, (2) request public posting (moderated before publishing), (3) withdraw the case.

Cases with personal insults, sensitive personal data, baseless claims, hate speech, or content unrelated to a consumer experience. All content is moderated before public posting.

Yes — up to 5 files (images / videos / PDFs / invoices). Stored securely and never revealed publicly unless the case is published.

After the company replies and applies a solution, click "Resolved" on your case page. You can add a rating. The case is archived and the company sees they closed it successfully.

Go to the company registration page — free. After verifying the business email and representative identity, your account is active.

Currently free for all companies. We'll announce paid plans later, but your current free membership will not be revoked.

Review request via info@ashkoo.com with arguments and evidence. The review team handles it within 48 hours. If the claim lacks factual basis, we remove the content.

Yes. If a case is published, your official reply appears on the same page with equal prominence.

The case author only. Ashkoo is a neutral technical intermediary that facilitates communication and provides resolution channels. The platform does not verify or endorse every claim.

Yes. Personal data is encrypted and stored in compliance with regional data-protection laws. We do not sell your data. Your email and phone are never public.

The platform is for adults (18+). We do not knowingly collect minor data.

Email info@ashkoo.com with subject "Privacy". Response within 5 business days.