🏢 For companies and brands

Every complaint is a chance to win the customer back

Ashkoo is a neutral mediation channel that brings your customers' voice to you before it goes public. A fast response closes the case quietly — and builds your reputation as a brand that actually responds.

How we protect your business

Privacy first

Every case reaches you privately. It's not public at first — you have 72 hours to respond before any escalation.

Right of reply preserved

If a case is ever published, your official response appears with equal prominence. No one-sided reading.

Fast review channel

If you believe content is misleading or violates your rights, you can request a review — response within 48 hours.

Delete after resolution

On joint request from both parties, a resolved case can be removed from public archives.

What the company account includes

Unified inbox

All your customer complaints in one place — instant notifications, attachments, customer documents.

Analytics & reports

See recurring issues and customer-service trends. Advanced reports will be part of future paid plans.

Team management

Add support team members with different roles (admin, agent, viewer).

Response window (SLA)

Tracked at 72 hours. Future paid plans will offer 24-hour SLA and priority routing.

"Responsive brand" badge

A badge appears on your page when you reply regularly — a trust signal to new customers.

Conversation archive

All exchanges are timestamped and preserved — a legal record when needed.

✨ Launch tier

Membership — currently completely free

We're in launch phase and kept it simple: one account, full features, no fees.

Dedicated page for your company
Instant notifications for every case
Official response with case-management tools
Basic reports
Team management up to 5 members
Support via info@ashkoo.com

We'll announce paid plans later with additional features (advanced reporting, API, 24h SLA, dedicated account manager). Your current free membership will not be revoked.

Frequently asked legal questions

Is the platform liable for complaint content?▾

No. Ashkoo is a neutral technical intermediary. Legal responsibility for a case's content lies solely with its publisher. The platform's role is to relay the message and provide resolution and review channels.

What if a complaint is false or misleading?▾

You can request a review via info@ashkoo.com. The review team handles the request within 48 hours. If the claim is found to lack factual basis, we remove the content and notify the author.

Do you share complaining customers' data?▾

Only what is needed to reply: displayed name, email (for communication), and phone if the customer chose to share. Everything else is protected by our privacy policy.

Can we delete a case after resolution?▾

Yes. On joint request from both parties, a resolved case can be archived and removed from public view.

Ready to start?

Registration takes two minutes. Your account is active right after verification.